This Return and Refund Policy outlines the conditions under which Gelato Dispensary USA (“we,” “our,” “us”) may provide refunds, replacements, or credits for purchased products. Due to strict state cannabis regulations, we are limited in what can be accepted for return.

1. All Sales Are Final

In accordance with state and local cannabis laws, all cannabis product sales are final. We cannot accept returns or exchanges for products that have been opened, used, or left our premises.

2. Defective or Incorrect Products

While all sales are final, we will review requests for refunds or replacements in the following cases:

2.1 Defective Products

If you receive a product that is damaged, contaminated, or otherwise defective, you may be eligible for a replacement or store credit.

2.2 Incorrect Orders

If you receive the wrong product, strain, or item quantity due to our error, we will correct the issue at no additional cost.

2.3 Conditions for Review

To be considered, the following must apply:

• The product is unused and in original packaging (unless the defect is internal).

• The issue is reported within 72 hours of purchase or delivery.

• You provide a receipt or proof of purchase.

• You provide photos or evidence of the issue, if requested.

3. Non-Returnable Items

Due to health and safety regulations, we cannot accept returns for:

• Opened cannabis products

• Edibles or infused products

• Vaporizers or cartridges that have been used

• Any product not in its original condition

• Sale or clearance items

4. Refund Methods

If a refund or credit is approved, it may be issued as:

• Store credit

• Replacement of the same product (when available)

• Refund to the original payment method (in select cases only)

Refund type is determined at our discretion based on the situation and product type.

5. Delivery Issues

For orders delivered to your location:

• We are not responsible for lost or stolen packages once delivered.

• If a delivery error occurs before successful handoff, we will investigate and determine eligibility for replacement.

• A valid, government-issued ID must be presented upon delivery.

6. How to Submit a Return or Refund Request

To request a review for a defective or incorrect product, contact us at:

Gelato Dispensary USA
Email: [Insert Contact Email]
Phone: [Insert Phone Number]
Order Number: [Insert Order Number]

Please include:

• A detailed description of the issue

• Photos (if applicable)

• Receipt or proof of purchase

7. Policy Changes

We reserve the right to modify this Return and Refund Policy at any time. Changes take effect immediately upon posting to our website.